Nestle deploys SAP artificial intelligence agents to manage overdue invoices

Nestle is deploying artificial intelligence agents built into its new SAP finance system to manage late customer payments, PYMNTS reported. The technology ranks overdue invoices by financial risk and recommends specific actions to human collectors as Nestle expands its enterprise software setup across 140 countries. [1]

The automated system from SAP relies on four specialized software agents to handle collections work, according to PYMNTS. These digital tools manage follow-up email communications, handle dispute resolution, generate new dispute files, and complete account preparation tasks for finance staff. SAP has not disclosed release dates or performance metrics for the software. [1]

Automated accounts receivable systems are becoming standard practice across large corporate finance departments. Research conducted by PYMNTS Intelligence indicates that the average surveyed firm now automates 73 percent of its receivables processes, while 90 percent of chief financial officers support automated accounting tools. [1]

For enterprise managers and finance leaders, automating late payment tracking allows collections teams to focus limited time on high-value or high-risk accounts. Streamlining cash collection helps businesses protect working capital and reduce financing costs during periods of high interest rates. [1]